Service

SMSCarrier utilises HSL's proven and advanced technical messaging infrastructure and provides reliable service, high availability and low delivery latency for customers connecting using the SMPP (Short Message Peer to Peer) or HTTP (Hypertext Transfer) protocol. The service is operated to provide a higher reliability and quality of service than available from any individual mobile network's own SMSC access service.

 

Technical details of the service can be found in the Technical section including protocol support, message delivery architecture and infrastructure details.

Billing

  • Standard accounts: Customers are invoiced monthly in arrears with the traffic volume to each country clearly indicated on the invoice for each of their SMPP or HTTP accounts. Standard credit terms are 14-days for at least the first 6-months of service. Billing in GB Pounds (default), US Dollars or Euros takes place on the 1st of each calendar month.
  • Prepay accounts: Accounts must be pre-paid and credit is deducted as messages are submitted. Low credit notifications are sent to customers when credit drops below pre-defined levels. Invoices are issued monthly with the traffic volume to each country clearly indicated on the invoice for each SMPP or HTTP account. Billing in GB Pounds (default), US Dollars or Euros takes place on the 1st of each calendar month.

Support

24x7 support by telephone (out of hours for priority, service affecting issues). Email support during UK office hours.

Service Level Agreement

  • 100% service availability guarantee
  • Support guarantee
  • Compensation for failure to meet SLA

The SMSCarrier service is operated in such a way as to ensure that customers ALWAYS have access to the service and that overall service availability is 100%.